Jaclyn O'Day | Chief of Constituent Services
Jaclyn O’Day was named chief of constituent services on September 1, 2010. In her position, O’Day reviews allegations of violations of departmental policies and procedures, monitors problems in the correctional system in a fair and consistent manner, addresses offender and general public inquiries/concerns in an unbiased, impartial and courteous manner. She serves as a liaison between the Illinois Department of Corrections and the community at large by participating in community forums and gatherings, providing timely information about the department, building community relationships and enhancing public awareness.
She completed the James H. Dunn Fellowship in the Office of the Governor before joining the department in 2010.
O’Day is a member of the State and University Employees Combined Appeal (SECA) Advisory Board. She earned a bachelor’s degree in communication from the University of Illinois at Urbana-Champaign.
Office of Constituent Services
The Office of Constituent Services serves as a bridge between the Illinois Department of Corrections and the community at large by providing information to address legitimate concerns regarding conditions of confinement and the distribution of timely information. The office serves to build community relationships and enhance public awareness, while promoting positive change.
The office supports the department’s interaction with the public by improving its communication with inmate families, advocacy groups and other concerned citizens; monitors orientation programs for inmates’ immediate family members; provides timely and reliable information as permitted by law regarding individual offenders and department activities and outcomes; tours prison facilities and interacts with the offender population.
The office also serves as a spokesperson for the agency to ensure the basic rights of committed persons; provides information regarding the department’s vision and mission and current policies, procedures and programs; solicits the public’s input and facilitates communication within the department and with other groups as appropriate; meets with community leaders and attends public meetings to discuss issues and concerns; and speaks for the department in resolving problems to effectively restore community confidence in the agency.
In addition, the office collects, analyzes and reports data to executive staff regarding issues and resolutions of legitimate concerns made by the family or friends of inmates, and the general public; identifies the location within the agency where the concerns and issues first appear by analyzing data, spotting trends and improving practices.
Contact Information: 217-558-2200 ext. 2069
